Customer success/Performance manager (Full time, Remote) …, Abbotsford

HOW TO APPLY: Please email the following to: - Your resume. - A cover letter explaining why you are the perfect fit for Socioh. - A 2-minute video recording of yourself, going over: (a) What makes you a good fit for this role (b) What makes you an exceptional applicant/gives you a competitive edge (c) Tell us a fun fact about yourself (something we’re unlikely to learn otherwise!) IMPORTANT: No application will be accepted without the above. ABOUT SOCIOH: Socioh is a leading social advertising platform for eCommerce. We help brands improve the profitability of their Energetic Product Ads (DPAs) on Facebook and Instagram. Socioh is a US company based in Portland, Oregon, with a distributed team — primarily in India, LatAm, and the US. You may need to make yourself available for early morning team calls as needed. NOTE: THIS IS A FULL-TIME, REMOTE POSITION. NO THIRD-PARTY VENDORS. WHAT YOU’LL DO: We are looking for a full-time Customer Success / Performance Manager, who will play a vital role in the onboarding, and success of our client base of eCommerce advertisers (primarily based in the US). This involves working with our production and design teams to ensure customer satisfaction through prompt empathetic communication (Slack, email), continuous monitoring of accounts, and proactive problem-solving. We expect you to take ownership of and pride in your work. You will have an unlimited ability to grow at Socioh — we value smart workers who think for themselves, ask questions, and constantly strive to improve. Your main responsibilities will be to: - Consistently monitor client communication on Slack, email, and other CRMs. - Understand customer requirements/concerns and answer questions promptly with clarity and empathy. - Serve as a POC for customers with regard to the client’s advertising and technical needs. - Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. Communicate project scope, goals, deliverables, and timelines effectively across teams. - Manage multiple conversations/projects simultaneously, while prioritizing key accounts. - Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped. - Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta. - Set up ad catalogs for clients in Socioh’s app. - You may be expected to help out with other tasks as needed. While you’ll be working closely with the success team, we don’t have rigid internal structures – our team doesn’t hesitate to jump in wherever they are needed and believe they can add value. WHAT WE’RE LOOKING FOR: We’re looking for an entrepreneurial individual who is intellectually curious, passionate about customer success, and driven to excel. You should have great communication skills with strict attention to detail and an interest in technology. As a fast-paced start-up, we require you to be comfortable wearing multiple hats, juggling deadlines, and thinking on your feet. Shopify or ad agency/performance marketing experience HIGHLY VALUED. Required: - Ability to work during US hours - Excellent command of the English language - Ability to coordinate with a distributed internal team - Take complete ownership of your accounts from onboarding to analyzing key metrics - Extreme attention to detail - Reliability and the ability to prioritize tasks effectively Experience: - Bachelor’s degree - 2-3 years of experience in customer success - Experience with performance marketing/ ads - Experience with key metrics/analytics - Experience with technology/eCommerce HIGHLY VALUED: - Experience with account management and customer success, especially in the US B2B market. - Experience with Figma/Canva. - Working knowledge of the business manager on Meta. - Good working knowledge of various social networks (Facebook, Twitter, LinkedIn, YouTube, etc.) - Experience with SEO. — COMPENSATION: As per industry standards, based on experience and expertise. Apply on Kit Job: kitjob.ca/job/2noor8