Customer Service Representative II, Abbotsford British Columbia

Position at Wilsonart Job Summary Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.

Essential Duties and Responsibilities

Receives and enters orders for customers

Responds to customer inquiries regarding inventory availability, validity, and special request items

Coordinates with other departments to insure timeliness of production and shipping

Communicates estimated production lead times and delivery times to customers

Receives discrepancies and requests for credit from customersChecks status of orders and back-orders

Works with Material Specification team for parts creation

Knowledge, Skills, and Abilities

Knowledge and experience working in System 36 and INFOR

Knowledge of computers sufficient to utilize email, spreadsheets and databases

Typing skills sufficient for email communications and data entry into various systems

Skill in operating office equipment

Ability to communicate in both oral and written forms with all levels inside and outside the organization

Ability to work independently

Ability to meet deadlines

Ability to professionally address a variety of customer issues

Ability to gain product knowledge

Ability to carry out tasks completely, efficiently and in a timely manner

Education

High School Graduate or GED

15 semester hours of college in a related field may substitute for required experience

Experience

1+ Years Experience in Customer Service and Accounting

Working Conditions Physical Requirements

Light work

Walking

Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers.

Wilsonart is an Equal Opportunity / Affinite Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

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