Customer Support Coordinator, Abbotsford British Columbia

The CSC1 assists their manager in the management of the tool supply crib located on the customer’s site. The main flow of supplies will be facilitated through the use of industrial vending solutions. This individual coordinates customer needs, inventory management, productivity and logistics. The position requires strong customer service, organizational and communication skills. The CSC1 works both independently and with a team and works with a high level of trust.

DUTIES AND RESPONSIBILITIES

Daily communication with the CSC Supervisor regarding short and long-term objectives

Daily stocking of automated dispensing equipment, stockroom, and related virtual cribs.

Assist APS OPS Tech Support in repairing any down systems

Perform preventive maintenance on equipment at their customer

Communication with customer regarding urgent or unexpected changes in demand and addressing

Order entry and quotations in a CSR capacity as availability permits

Receiving daily shipments for stock and spot-buys and processing in Prophet 21 and AutoCrib accordingly

Performs general daily housekeeping and sanitation of vending equipment, stockroom and related areas

Duties related to daily and weekly billing reports as directed by CSC Supervisor

Daily cycle counts of on hand inventory maintained in the Tool Crib

Provides after hours support, if required (less than 5% of the time)

Perform post-counts and correct any discrepancies for items put into tool crib

Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)

Collect and work with inventory team to resolve and maintain stock levels on the floor and adjust machines

Observe all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all times

Other duties as assigned

Reports to the CSC Supervisor

SKILLS AND EXPERIENCE REQUIRED

Must successfully complete the full Canadian Controlled Goods Program (CGP)

Compensation Range: $48,000 to $52,000

Equivalent job-related experience preferred (for example, MRO, AutoCrib, VMI, Inventory Management, tooling)

Must be able to lift up to 50 pounds

Mechanically inclined and experience in basic mechanical repairs preferred

Strong attention to detail

Strong computer skills with MS Office (Word, Outlook, Excel), inventory systems and report generation

Professional maturity, integrity, discipline and a positive attitude

Basic computer skills and experience using an ERP system a plus

Excellent communication (verbal and written) and customer service skills required

Passionate, Adaptable, Customer Focused and Teamwork oriented

Strong sense of urgency and accountability

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

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