Senior, Customer Service Rep (Ajax)

Pay at Intact is about much more than just salary. Versatile work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 54,900 - 67,100 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5% As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role Senior Customer Service Representative AB Triage Were looking for someone to join our growing team as a Senior Customer Service Representative (CSR) in our Accident Benefits department (AB). This role is one of our Claims Intake positions that manages calls with respect to Accident Benefits exposures within an automobile claim. Your work will have a bigimpacton our customers by providing an effortless experience on every call. Our training will provide you with the confidence, empathy, and the expertise required for your role. Our call centres office hours are Monday to Friday 8am 5pm EST. We work within a Hybrid environment where we have a combination of in office and work from home. Locations are Mississauga (2 Prologis Blvd), GTA East (300 Consilium Place) and Toronto (700 University Ave). What you''ll do here: Complete inbound and outbound calls while documenting pertinent claims information to initiate the claims process for the injured parties Coordinate and explain the claims process and available coverages in a clear, concise manner Identify potential exposures and prepare recommendations for the handling adjuster Assign claims to appropriate adjusters in the AB departments accordingly Sell and connect claimants with preferred clinics What you bring to the table: Minimum one (1) year experience in a customer service role Strong communication, critical thinking, and negotiation skills. Computer literate and capable of working in a paperless environment. Team player, ability to build strong working relationships High attention to detailwith strongability to multi-taskand completedata entry No Canadian work experience required however must be eligible to work in Canada. Strongresourcefulness, ability to work autonomously, and committed to self-development and willing to pursue your Chartered Insurance Professional (CIP) designation. This role is eligible for employee referral bonus. #my Referrals1000 #LI-Hybrid #Claims Il s''agit d''un nouveau rle au sein de notre quipe en plein croissance | This role is a new member of our growing team. Apply on Kit Job: kitjob.ca/job/2nfwhd