Teladoc Health Bilingual Customer Service (Ajax)

Join Teladoc Health as a Bilingual Patient and Member Support Representative, offering quality customer service in a call center. Deliver support in both English and French while helping patients navigate their healthcare needs. As a Tier 1 representative, you will manage calls, emails, and chats to address inquiries and resolve issues. Your outstanding communication skills will allow you to clearly explain complex concepts while ensuring high customer satisfaction. This role allows flexibility and the opportunity to work both independently and collaboratively. Key Responsibilities: - Respond to member inquiries through diverse communication channels - Address and resolve concerns with a focus on customer satisfaction - Provide information about Teladoc Health's services effectively - Manage crisis situations calmly and professionally - Work collaboratively in a fast-paced support team Requirements: - Fluent in English and French - Strong empathy and engagement with patients - Exemplary organizational skills to prioritize tasks - Adaptability in responding to current challenges - Willingness to commit at least 15 hours each week Engage with patients and improve their experiences through your bilingual customer service skills at Teladoc Health. Apply on Kit Job: kitjob.ca/job/2o2civ