Senior Customer Service Representative Hybrid Ajax

Elevate your career as a Senior Customer Service Representative with us in Mississauga, GTA East, or Toronto. This hybrid role focuses on providing seamless support for Accident Benefits claims. We are seeking an experienced individual for the Senior Customer Service Representative position within our Accident Benefits department. This role will involve managing inbound and outbound calls and ensuring a smooth claims process. You will develop critical skills in communication, negotiation, and customer support as you guide clients through their claims experience. Key Responsibilities: • Handle inbound and outbound calls for accident claims • Explain the claims process and available coverages clearly • Identify exposures and recommend solutions for adjusters • Assign claims to appropriate adjusters in the AB department • Connect claimants with preferred clinics for referrals Requirements: • Minimum one year in customer service role • Strong communication and critical thinking skills • Computer literacy for a paperless setting • Ability to multitask with robust attention to detail • Willingness to pursue Chartered Insurance Qualified designation Utilize your expertise in customer service and communication skills to make significant impacts for clients in this rewarding role. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nh8xu