Warehouse Customer Service - CANADA (Ajax)

CUSTOMER SERVICE REPRESENTATIVE The Customer Service Coordinator is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous, and effective manner. Text APPLY to (289)275-8973 to apply or check out more jobs at ! Find your future at GEODIS . This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the worlds most influential brands. Look what youll get by joining the GEODIS team! Get Good Money Fair pay and some jobs come with bonus opportunities. Stay Safe We pride ourselves on a safe, clean, and healthy work environment for everyone. Get A Voice We are always asking our teammates to tell us how to make their experience working at GEODIS even better. Get Promoted When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year. Have FUN Work with fun, supportive people just like you! Find Your Place We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging. Find Your Future Whether you are interested in the chance to work seasonally or looking to launch your career, GEODIS is the place! *Eligibility varies based on location, job, employee type, or length of service. What you will be doing: Interacts with customers by phone, email, or in person and receives orders or changes in service Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information Assures proper invoicing of accounts by verifying computer generated invoices Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner Reports customer feedback to management, including any signs of customer dissatisfaction Acts as liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes Performs paperwork associated with orders including the maintenance of customer files Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer service activities and performs other customer service and company-related duties as necessary Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics Works with management regarding product routing for customers Other duties as required and assigned For food accounts, the incumbent is responsible for reporting food safety problems to senior management to initiate action Requirements: High school diploma or GED (General Education Diploma) equivalency Minimum 6 months of related experience and/or training Experience with AS400 operating systems and warehouse management systems preferred PC literate with experience with Microsoft Outlook, Word and Excel Ability to write reports, business correspondence, and procedure manuals Ability to effectively communicate to various levels Excellent presentation skills and respond to questions from groups of managers, customers, and co-workers Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Apply on Kit Job: kitjob.ca/job/2pkgqw