Bilingual Customer Support Representative, Québec

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

We are seeking a bilingual Customer Support Representative to support our customers across Canada, with a strong focus on French-speaking customers, including Quebec. This role is responsible for delivering high-quality service across phone, email, and chat while contributing to overall team productivity and customer satisfaction.

You will play a key role in ensuring a seamless customer experience by resolving inquiries efficiently, maintaining accurate records, and collaborating with internal teams to address more complex issues.

What You’ll Do:

Manage a high volume of inbound customer interactions across phone, email, and live chat

Support clients and their members in French and English

Deliver a high-quality customer experience tailored to French-speaking customers across Canada

Research member accounts and ensure all requests align with company and client policies

Accurately document all interactions in internal systems

Meet or exceed Key Performance Indicators (KPIs) including adherence, handle time, and quality

Manage multiple tasks in a fast-paced, high-volume environment

Communicate clearly and professionally in both written and verbal interactions

Collaborate with internal teams to resolve complex or escalated issues

What You’ll Need:

Bilingual in French (Quebecois) and English, both written and verbal, with the ability to confidently support customers in Quebec and other French-speaking regions of Canada

Strong communication skills and the ability to engage professionally with customers

Ability to manage multiple priorities in a fast-paced, high-volume environment

Strong attention to detail and problem-solving skills

Ability to handle difficult conversations and de‑escalate customer concerns

Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly

Ability to work scheduled shifts, including evenings and potential weekend or holiday coverage based on business needs

Ability to complete a structured training program and maintain consistent attendance

Reliable internet connection and a dedicated workspace suitable for remote work

Nice to Have:

1–2 years of customer service experience

What’s in It for You

Purpose led company with a Values focused culture– Best Life, One Team, Growth Mindset

Time Off– with our open PTO policy, we offer flexibility in how and when you take PTO!

Days of Disconnect– once a quarter, we take a collective breather and enjoy a day off together around the globe.

Parental&Pawternity Leave– we offer leave for when your family grows by two feet or four paws!

Best Life Perk– we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

Medical/Dental/Vision coverage

EAP– we get you help when you need it.

Premium Calm App– enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

And more!– so many benefits we couldn’t even fit them all here!

ABC’s Commitment to Diversity, Equality, Belonging and Inclusion ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us,inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

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