Remote Mid-Market Customer Success Manager for Innovative …, Québec

Elevate customer relationships as a Mid-Market Customer Success Manager. Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.

In this remote role, you will manage a portfolio of SMB customers, acting as their trusted advisor. Your focus will be on facilitating success at scale while ensuring long-term growth and retention. Through business reviews and high-impact conversations, you'll identify renewal opportunities and collaborate cross-functionally to influence product development and share best practices.

Key Responsibilities:• Manage a diverse portfolio of SMB accounts • Drive customer adoption of platform features • Conduct regular business reviews and performance assessments • Collaborate with Product and Marketing teams • Identify opportunities for account renewals and expansions

Requirements:• Minimum 2 years in customer success or support in SaaS • Experience with managing multiple high-velocity accounts • Commitment to remote work in a startup atmosphere • Strong English communication skills, verbal and written • Proficient in analytical problem-solving and prioritization

Shape the future of content creation by helping customers harness the power of innovative technology effectively. #J-18808-Ljbffr