Customer Experience Associate (Future opportunities) - …, Québec

Can you bring your charming self to work and make customer interactions delightful? Do you process financial transactions accurately and enjoy providing excellent customer experience? If so, apply for the position of Customer Experience Associate.

Responsibilities

Process financial transactions (deposits, withdrawals, bill payments) per operating procedures, industry regulations, and TD's Code of Conduct and Ethics.

Understand and determine customer needs to recommend tailored banking solutions.

Respond and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activity status.

Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

Qualifications

High school diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time‑management skills for fast‑paced environments.

Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.

Go‑getter who can exercise initiative and be accurate and detail‑oriented to handle multiple tasks and changing priorities.

Dynamic communicator with established customer experience skills, able to connect verbally and in writing with different people calmly, courteously, and effectively.

Benefits TD's Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

#J-18808-Ljbffr