Remote Senior Customer Success Role at Kinaxis (Quebec)

Kinaxis is hiring a Senior Customer Success Manager to strengthen enterprise-level partnerships. This remote role is integral to customer success, ensuring value from cutting-edge solutions. In this position, you will liaise with executives, establishing governance models that enhance relationships and drive adoption of Kinaxis solutions. By focusing on strategic growth and collaboration with the Sales team, you will identify expansion opportunities and customize success plans to align with clients' supply chain objectives. Your effort will help navigate today's dynamic market challenges. Key Responsibilities: - Build trusted partnerships with executive teams - Establish governance frameworks for account management - Analyze health and usage to qualify upsell opportunities - Collaborate with Sales on account growth strategies - Provide actionable insights for customer decision-making Requirements: - Bachelor’s degree; MBA preferred - Over 7 years managing enterprise accounts - Success in driving technology adoption - Solid grasp of Supply Chain Management - Proficient in Salesforce and Gainsight for account management Ensure customer success and growth as a key player in Kinaxis’ remote team. Apply on Kit Job: kitjob.ca/job/2prohm