Network&Security Technician, Aurora

High Tech Communications is seeking a

Network&Security Technician

to design, secure, and operate mission‑critical customer and data centre infrastructure. This role is hands‑on, technical, and autonomous, requiring deep expertise in networking, security, and unified communications.

This position is not entry‑level support. You will be trusted to make architectural decisions, lead complex configurations, respond to escalations, and proactively improve customer environments using modern, secure, and scalable technologies.

Core Responsibilities Network Architecture&Switching

Design and implement enterprise‑grade switching environments

Architect and configure VLANs, trunking, and port‑level security

Optimize network performance, segmentation, and resiliency

Provide authoritative hardware and topology recommendations

Firewall&Security Engineering

Architect, deploy, and manage

Sophos

and

Fortinet

firewalls in customer and data centre environments

Design secure rule sets, NAT policies, and threat prevention profiles

Implement best practices for IDS/IPS, application control, and security hardening

Analyze logs, alerts, and traffic flows to proactively mitigate risks

VPN&Secure Connectivity

Design, deploy, and support advanced site‑to‑site VPNs

Sophos-to-Sophos

Sophos-to-third‑party firewalls

Troubleshoot complex tunnel instability, latency, and routing issues

Ensure secure remote connectivity aligned with modern security standards

Wireless Network Engineering

Design and optimize high‑performance WiFi environments

Conduct predictive and active wireless surveys and heat mapping

Select and configure enterprise access points for density, roaming, and reliability

Tune RF environments to support voice, video, and real‑time applications

Architect and support modern IP video surveillance systems

Provide strategic recommendations for education and enterprise customers

Ensure secure network integration and performance optimization

Unified Communications&Voice

Ensure QoS, network readiness, and high availability for voice services

Troubleshoot complex voice and call‑quality issues across WAN and LAN

Own proactive monitoring and alert response processes

Participate in a senior‑level on‑call rotation

Perform early detection, root cause analysis, and remediation

Respond to customer‑impacting and data centre incidents with confidence and urgency

Service Delivery&Escalations

Act as an escalation point for complex service issues

Lead resolution of high‑impact incidents and MAC requests

Ensure work is executed to a high technical and documentation standard

Compliance&Standards

Configure and maintain

CORK‑compliant

environments where required

Ensure security, networking, and documentation meet regulatory and industry best practices

Documentation&Technical Standards

Produce and maintain detailed network diagrams (Visio)

Maintain accurate configuration records and secure credential management

Perform technical site surveys and infrastructure assessments

Contribute to internal standards, best practices, and continuous improvement

Required Experience&Expertise

7+ years in network, security, or MSP engineering roles

Advanced knowledge of switching, routing, VLANs, and firewall architectures

Hands‑on expertise with Sophos and/or Fortinet security platforms

Strong understanding of VPNs, WAN connectivity, and network security principles

Deep troubleshooting skills across layered network stacks

Comfortable owning decisions, incidents, and customer outcomes

What Sets This Role Apart

Architecture‑level responsibility, not just ticket resolution

Exposure to diverse, real‑world environments across industries

Direct impact on customer security, performance, and reliability

Opportunity to influence standards, tooling, and technical direction at High Tech

Job Types: Full‑time, Permanent

Ability to commute/relocate:

Aurora, ON: reliably commute or plan to relocate before starting work (preferred)

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