Corporate Concierge, Full Time, Toronto

The hourly wage rate for this position is $22. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Job Summary Our company is seeking a highly motivated and organized Corporate Concierge to join our team. The Concierge is responsible for delivering exceptional customer experiences, and always ensuring guest satisfaction within the conference center and premium dining floors, assisting with the support of catering and event operations as needed. This is a Monday to Friday role, and associates must be able to work flexible hours, either opening or closing, depending on business requirements.

Greet each guest or client warmly and build memorable experiences for all guests.

Coordinate service based on each client’s individual needs, according to event BEOs (Banquet Event Orders).

Accommodate guest requests in a timely and courteous manner, ensuring follow-up if necessary.

Use a“personal touch” in all email correspondence with clients before, during, and after events.

Work with the client team and onsite booking system to coordinate movement and bookings throughout the conference center and premium dining floors.

Collaborate with the Events Team to address needs on the conference floors and premium dining floors.

Demonstrate the ability to think creatively and solve problems based on the needs of the business.

Anticipate, identify, communicate, and seek solutions for operational challenges.

Manage incoming phone calls and client requests in a timely manner. Read and respond to email correspondence as required.

Always follow client and company policies.

Always maintain a professional appearance and demeanor.

Support the Events team with tasks such as managing reception areas, arranging buffet labels, dietary labels, Visitor Management System, and ensuring the proper distribution of name badges.

Collaborate with clients to detail meetings as assigned.

Role

Minimum 3 years’ experience in administration or customer service

Strong communication and analytical skills, well-developed interpersonal skills, excellent written and verbal communication skills

Well-developed organization skills, ability to adapt to changing circumstances with ease

Proficiency in Event Management Software, EMS is a bonus

Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail&Hospitality, and FORTUNE World’s Most Admired Companies.

The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.

Health&Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.

Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.

A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

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