Director, Operations Finance - Procurement, Toronto

**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.**Director, Operations Finance - Procurement**The Director, Operations Finance - Procurement will collaborate with the Senior Director, Operations Finance to support Property Finance Business Process Management and is responsible to ensure current and future business objectives for all areas of procurement at Four Seasons – properties, residential, Corporate and other lines of business.This includes standardizing and automating tasks, developing best practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, withthe aim to drive efficiency of accounting processes globally while keeping in mind the impact and capabilities of Microsoft Dynamics 365.The role will provide clear accountability and leadership across all stages of Procurement-processes and will own policy and process, ensuring Standard OperatingProcedures are best in class, in compliance with internal controls and USALI, and support up and downstream system integrations. At all times these activities are to drive adoption and maturity of the goals of Enterprise Performance Transformation.The Director, Operations Finance - Procurement is anexpert in hospitality procurement, with on-property experience and familiar with procurement-related capabilities of Dynamics 365.

A deep understanding of hospitality-related procurement processes and master data management (vendors, products) to support activities in the Procurement Excellence Program and spend analytics is critical to the success of this role. The role will oversee all development (from a business support lens), process mapping, deployment, training, change management, master data management, and internal control and policy update support in the procurement space. The role is also the Data Owner for all procurement master data and champion of data governance in this space.The role is the primary liaison between the business, the BPO and both the Product Owner– ERP and Platform Owner – ERP when it comes to system processes and functionality optimization. Strong partnership with both these roles will be required to maximize the value of Dynamics 365 in the procurement space, ensuring the solution continues to drive value for the organization. The Technology, Innovation&Data (TID) services team will be responsible for technical solutioning, development, technical implementation and Level 1 support. This role will work closely with the TID team to build out support capabilities and facilitate support items unable to be resolved by the TID team.**What You’ll Be Doing:****Process Efficiency&Governance*** Maximize efficiency of onsite processes.* Support the implementation of the onsite target operating model.* Assist in establishing/enforcing policies, rules, internal controls and safeguards.* Proactively engage in identifying opportunities for continuous improvement.* Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services.* Provide hotel users with support for standard tools, templates and processes.**Deployment*** Support both property and deployment teams through planning, deployment, and stabilization phases of property onboarding.* Provide valued analysis and insight on property readiness assessment materials and property data.* Execute and/or support property readiness and transition activities including process mapping, localization identification and clarity, data migration activities, User Acceptance Testing, Property Acceptance Testing, training validation and execution (where necessary), hypercare and transition to support.* Manage and/or participate in a variety of stakeholder communications, updates and change management efforts to ensure smooth property transitions and progress tracking.* Work closely with Product, Platform, Deployment, Data and other teams to align deployment and ongoing solution roadmap activities with business goals.* Perform within Azure Dev Ops (ADO), Jira, ServiceNow and other collaborative work management tools for assignment, completion and cross-team transparency of transition tasks across our global deployment program.* Collaborate with Technology, Innovation&Data, Change Management, and the Project Management Office to ensure cohesive execution.* Provide Hypercare support and assistance.**Stakeholder Management*** Accountable to collaborate and make business decisions, in co-operation with Product and TID stakeholders to understand their requirements, gather feedback, and align D365 future initiatives with business goals in the procurement space.* Act as the primary business point of contact for D365-related procurement business queries, issues, and requests from stakeholders.* Engage with the TID Finance support team to address trends identified related to system support and usability in the procurement space.* Accountable for defining gaps or opportunities in the D365 procurement product and defining clear acceptance criteria for each feature.* Facilitate regular communication and status updates with stakeholders to ensure transparency and to manage expectations.* Act as the central point of contact for Product, TID, Data Governance, and the business to relay business and process requirements related to procurement.**Product Vision and Strategy*** Work closely in collaboration with TID and Product to define, communicate, and manage the product vision, roadmap, defining user stories, and strategy for D365 related to procurement, considering business priorities, hospitality, and industry market trends.* Partner with Product Owner– ERP and stay connected with D365 community, including Microsoft, their partners and clients.* Conduct market research and stay updated on D365 best business practices for procurement to identify opportunities for innovation.* Work closely with global Finance and Procurement stakeholders to prioritize features and enhancements based on business value and user needs. Continue to motivate operational teams to adopt new technologies and capabilities as and when they become relevant and available.* Ensure customer-driven design considering user experience requirements and solution usability, using market and industry knowledge.* Own, manage, design and update procurement-related process design and implementation#J-18808-Ljbffr