Event Specialist - Registration Manager - Creative Group …, Toronto

#LE23-2215

Location Hybrid– 3 days remote, 2 days in office per week – Toronto office (North York)

Job Description The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre‑planning, execution, and post‑program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.

Passport to Success Client

Understand client/attendee interests, issues, expectations, and priorities

Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction

Participates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements

Actively participates in ongoing client planning calls by contributing to registration discussions

Registration Operations

Manages registration database to maintain data integrity

Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity

Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs

Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing

Partners with Project/Program Manager to provide personalized print materials based on registration data

Manages on‑site attendee experience if on‑site for program execution

Interacts directly with attendees on program‑related inquiries contributing to the overall positive attendee experience

Acts as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc.

Creates timelines for tasks specific to registration in collaboration with the Program Manager

Ensures quality, synchronicity, and on‑time delivery of all program deliverables

Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)

Works in tandem with the Program Manager on budget and scoping management as it pertains to registration

Reconciles final hotel room invoice and any other suppliers worked with directly

Understands labor hours as it relates to program profitability

Leadership

Be a sought‑after partner by building trust with clients, attendees, internal team, and external partners

Leads internal registration teams

Leads, guides, and consults internal partners on discussions related to registration

Builds strong working relationships with internal and external team members

Seeks opportunities for growth and development

May onboard new hires to ensure that standard SOPs are followed

Seek feedback, absorb, and act in the spirit of continuous personal development

Gathers, shares, and applies learnings for continuous process improvement

Can adapt and work successfully with any client, partner, and program

Minimum Requirements/Qualifications

Bachelor's degree in Hospitality, Business, or a related field, or a combination of education and experience is required

Minimum of 2 years of experience in data management/customer service is required, or relatable experience

Proficiency in Microsoft Word, Excel, and PowerPoint

Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools

Bilingual French written and verbal skills are ideal

Experience using Cvent is preferred

Models behavior that reflects our organization’s vision and values.

Must possess excellent interpersonal skills to be able to work cross‑functionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and serve others, and to help onboard others

Models a positive, solution‑based approach and be flexible and open to change to be adaptable to clients, partners, and teams

Must possess self‑awareness to understand own strengths and areas of opportunities, and how their behavior/words affect others

Must be able to work autonomously, while thriving in a team environment

Must possess strong verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone

Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, and prioritize deadlines

Must possess analytical skills to apply efficiencies and streamline processes

Must take initiative and be resourceful, and be able to work independently with clients

Must be an active and discerning listener to identify participants’ needs

Must be able to maintain client confidentiality

Working Conditions

Ability and willingness to work extended workdays and possible weekends

Accessibility during core business hours

Frequent use of a computer and other office equipment

Ability to lift up to 75 lbs.

Frequent sitting, standing, and walking

Ability to travel as needed. Must be able to travel to any country.

~5%-10% event related travel will be required

Benefits In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Position Type Full‑time

Work Schedule Full Time

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

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