Front Desk Reception (Downtown), Toronto

Overview Are you a passionate person seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy&Performance is seeking enthusiastic individuals to join our team.

Role Overview The Client Coordinator (CC) is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients. This role reports to the Lead Coordinator (LC) of the respective clinic. You will deliver excellence in front desk operations, clinic workflow and service to help therapists and clients make a lasting impression. The ideal candidate has a positive attitude, eagerness and passion for getting things done efficiently and accurately, while upholding Axis standards. This description is not a comprehensive list of duties and other responsibilities may be assigned from time to time.

What You’ll Do

Promote the clinic culture

Embody Axis core values and standards to help deliver the Axis Experience to all clients

Support therapists in their day-to-day needs to ensure smooth workflows

Maintain facility standards and ensure utmost compliance with Axis policies and safety standards

Monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs

Manage client bookings and arrival times

Contact initial, canceled, no-show, and wait-listed clients as necessary

Accurately capture referral notes for new clients

Ensure billing, invoicing and claims are submitted and filed accurately

Ensure clinic organization and cleanliness meets clinic standards

Work with the LC to follow up on outstanding payments as necessary

Respond to all medical request inquiries received at the clinic

Complete all cash reconciliation and reporting processes at end of day/month

Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations

Assist with tasks, business initiatives and documentation as needed

Who You Are

1+ years experience in customer service and/or hospitality

Flexible to work days, evenings and/or weekend hours as needed

Minimum of 2 shifts per week (equivalent to 10 hours per week)

Strong attention to detail

Passionate by nature, wanting to help the team grow

Passionate about the industry and able to communicate values to clients

Ability to work independently with minimal supervision as well as within a team

Innate drive to work hard, take initiative, and hustle

Professional and authentic in daily work

Prioritize mental and physical health to bring the best version of yourself

Commitment to delivering top-quality client interactions and experiences

Cares about maintaining a clean and presentable workspace

Strong sales, communication and customer service skills

Open-minded and adaptable to new workflows and initiatives

Perks This Role Offers

On-Site Gym

Casual Work Attire

Competitive Salary

Bonus Incentives for Staff Referrals

Staff Discounted Treatment Sessions

Growth and Leadership Opportunities

Health Benefits (some conditions apply)

Mental Health Benefits via Inkblot Therapy

The Best Culture/Work Environment in the Industry

Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.)

Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)

Requirements

Experience: Front desk: 1 year (preferred)

Administrative: 1 year (preferred)

Benefits

Casual dress

Dental care

Extended health care (some conditions apply)

On-site gym

Store discount

Vision care

Wellness program

#J-18808-Ljbffr