Event Specialist - Registration Manager - Creative Group …, Toronto

Expedition Expectations The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.

This position is hybrid - 3 days remote, with 2 days in office per week - Toronto office (North York)

Passport to Success Client

Understand client/attendee interests, issues, expectations, and priorities

Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction

Participates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements

Actively participates in ongoing client planning calls by contributing to registration discussions

Registration Operations

Manages registration database to maintain data integrity

Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity

Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs

Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing

Partners with Project/Program Manager to provide personalized print materials based on registration data

Manages on-site attendee experience if on-site for program execution

Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience

Acts as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc.

Creates timelines for tasks specific to registration in collaboration with the Program Manager

Ensures quality, synchronicity, and on-time delivery of all program deliverables

Financial Management

Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)

Works in tandem with the Program Manager on budget and scoping management as it pertains to registration

Reconciles final hotel room invoice and any other suppliers worked with directly

Understands labor hours as it relates to program profitability

Leadership

Be a sought-after partner by building trust with clients, attendees, internal team, and external partners

Leads internal registration teams

Leads, guides, and consults internal partners on discussions related to registration

Strives to develop process efficiencies

Builds strong working relationships with internal and external team members

Seeks opportunities for growth and development

May onboard new hires to ensure that standard SOPs are followed

Seek feedback, absorb, and act in the spirit of continuous personal development

Gathers, shares, and applies learnings for continuous process improvement

Can adapt and work successfully with any client, partner, and program

Performs other duties as assigned

Going the Extra Mile Minimum Requirements/Qualifications

Bachelor's degree in Hospitality, Business, or a related field, or a combination of education and experience is required

Minimum of 2 years of experience in data management/customer service is required, or relatable experience

Proficiency in Microsoft Word, Excel, and PowerPoint

Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools

Proficient in database management tools

Bilingual French written and verbal skills are ideal

Experience using Cvent is preferred

Non-negotiable Hiring Criteria

Models behavior that reflects our organization’s vision and values.

Must possess excellent interpersonal skills to be able to work cross-functionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and serve others, and to help onboard others

Models a positive, solution-based approach and be flexible and open to change to be adaptable to clients, partners, and teams

Must possess self-awareness to understand own strengths and areas of opportunities, and how their behavior/words affect others

Must be able to work autonomously, while thriving in a team environment

Must possess strong verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone

Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, and prioritize deadlines

Must possess analytical skills to apply efficiencies and streamline processes

Must take initiative and be resourceful, and be able to work independently with clients

Must be an active and discerning listener to identify participants’ needs

Must be able to maintain client confidentiality

Working Conditions

Ability and willingness to work extended workdays and possible weekends

Accessibility during core business hours

Frequent use of a computer and other office equipment

Ability to lift up to 75 lbs.

Frequent sitting, standing, and walking

Ability to travel as needed. Must be able to travel to any country.

~5%-10% event related travel will be required

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings&events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

Benefits Onboard In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: Direct Travel Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit .

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

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