Tour Guide Coordinator, Toronto

Tour Guide Coordinator– Premium Small-Group Experiences Department: Operations

Type: Seasonal / Part-Time / Full-Time

About See Sight Tours See Sight Tours started with one van and one simple belief:

A great guide can transform a trip into a memory that lasts a lifetime.

Fast forward. We now operate across North America and are expanding aggressively. We are known for small-group, personal, high-touch experiences that guests rave about.

We don’t compete on low prices or mass tourism.

We win because of our guides.

As we grow, we are raising the bar even higher.

That’s where you come in.

The Role We’re looking for a Lead Tour Guide who sets the standard in their city.

This is not just a guiding role.

This is a leadership position.

You will:

Deliver exceptional, 5-star tours

Mentor and elevate other guides

Protect the guest experience at all costs

Own the quality bar in your market

If you are calm under pressure, naturally authoritative, and take pride in high standards, you’ll thrive here.

What a Lead Guide Means to Us A Lead Guide is someone:

Guests mention by name in reviews.

Who can handle traffic, weather, delays, and surprises without breaking rhythm.

Who keeps tours tight, smooth, and on time.

Who makes new guides better simply by being around them.

A Lead Guide creates“effortless days” for guests.

Even when the day isn’t effortless behind the scenes.

What You’ll Be DoingDeliver Exceptional Tours

Lead small-group and private tours with confidence and warmth

Maintain tight timing, clean routing, and seamless transitions

Anticipate guest needs before they ask

Operate safely and professionally at all times

Lead by Example

Model premium hospitality standards

Raise the bar across the guiding team

Protect brand accuracy and inclusions

Represent the company professionally in every interaction

Support onboarding and training

Conduct ride-alongs and provide feedback

Help improve storytelling, pacing, and guest engagement

Share best practices that elevate the team

Solve Problems in Real Time

Handle disruptions calmly and confidently Team Administration&Field Leadership

Oversee scheduling coordination and staffing coverage

Act as the primary communication bridge between guides and Operations

Manage day-to-day team support, accountability, and professionalism

Proactively identify and elevate operational risks

Ensure alignment with company standards and expectations

No excuses. No chaos. No blame-shifting.

Who You Are You are not just charismatic.

You are:

Calm under pressure

Highly punctual and organized

Naturally confident but warm

Emotionally intelligent

Proactive in guest care

Comfortable giving and receiving feedback

Passionate about your city and storytelling

You don’t need perfect conditions to perform well.

You create great outcomes in imperfect situations.

Requirements

Valid driver’s license with clean driving record

Strong storytelling and communication skills

Leadership presence

Weekend, evening and peak-season availability

Fluent in English (additional languages are an asset)

Strong problem-solving ability

Why Join Us This is not a“just run the tour” role.

You will directly influence:

The guest experience

The performance of other guides

The reputation of your city’s tours

The future leaders of the company

What we offer:

Competitive hourly pay + tips

Leadership growth opportunities

Direct impact on a fast-scaling hospitality brand

The opportunity to showcase your city to travelers from around the world

If you’re ready to lead from the front and raise the standard, we’d love to meet you.

Apply with your resume and a short note explaining why you meet the Lead Guide standard.

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