Solution Architect - Canada Public Sector, Toronto

The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.

Solution Architects are strong presenters and facilitators that co‑create the vision and own the execution with the customer while acquiring customer acceptance of the delivered solution. They drive difficult conversations and remove roadblocks to implement business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and canidentify appropriate corrective action. They connect with technical and business customers at all levels through the C‑suite, and on a day‑to‑day basis, interact with product owners, business process owners and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also have a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects steward the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure solutions drive the most effective achievement of value objectives. They supply thought leadership and standard methodologies by engaging with cloud‑specific practice teams, and contribute both internally in their Community and externally in the marketplace.

Responsibilities

Serve as a trusted advisor to the client

Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

Work collaboratively with very strong communication skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization

Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution

Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third‑party partners

Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Qualifications

5+ years of experience in enterprise‑level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work

Extensive experience with configuration and customization on the Salesforce platform

Authority level experience defining the system architecture landscape, identifying gaps between current and desired end‑states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

Experience detailing business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

Hands‑on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required

Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers

Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong communication skills, both written and verbal; able to effectively develop materials appropriate for the audience

Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

A great listener with the ability to connect with people in diverse roles

Resourceful and entrepreneurial thinker who can work through and solve problems

Possible travel of about 25%, but exact travel requirements will vary based on customer

Degree or equivalent relevant experience required; experience will be evaluated based on the core proficiencies for the role

Preferred Qualifications

Delivering high‑value business outcomes applying an agile approach

Confirmed results leading customer and/or partner success stories

Experience working with Experience Cloud

Relevant Salesforce certifications and consulting experience are strongly recommended

Public Sector Appendix

This candidate must be a Canadian citizen

Experience working with clients within the Public Sector industry

Experience working with Salesforce GovCloud or GovCloud Plus is desired

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