Receptionist (North York), Toronto

We are hiring a Receptionist to join our BPA team in Toronto. This role is 100% in office. Monday‑Friday 8:30a.m.‑4:30p.m. located at 130 Toro Rd. North York. We are seeking a customer‑focused and detail‑oriented Receptionist to support daily operations and provide exceptional service to members, union representatives, and internal teams. The role involves managing front‑line inquiries, directing calls, assisting walk‑in members, and handling administrative tasks such as processing member information, distributing mail, preparing correspondence, and supporting reporting. You will also maintain accurate records in BPAS and respond to inquiries related to eligibility, claims, and vacation pay.Responsibilities

Review employer contribution reports and member self‑payments by entering remittance details into Benefit Plan Administration System (BPAS) and prepare daily bank deposits. Assist Reception with directing incoming calls to the correct staff member in a professional and timely manner. Assist with general claims inquiry phone calls.Assist walk‑in members in a courteous and professional manner, answer general inquiries, and promptly direct to appropriate contacts. Process member enrollment cards and update personal policy information. Receive daily mail and distribute to appropriate staff members. Produce letters requested by membersconfirming benefit status, eligibility, and dependent information.Prepare ad‑hoc reporting on request. Respond to enquiries from union representatives, companies and members regarding eligibility, vacation pay and other issues. Request and distribute cheques from the Accounting Department at month end. Request and distribute early vacation pay requests. Qualifications

Ability to work well under pressure and accurately process a high volume of work in a timely manner. Strong problem‑solving skills. Intermediate computer skills with related applications, including Microsoft Word, Excel and Outlook. Strong attention to detail and accuracy with exceptional organization skills.Excellent verbal and written communication skills. Good mathematical ability and knowledge of accounting principles. Cooperative team player with strong interpersonal skills. Exceptional customer service skills. Benefits

Learn by working alongside our experts. Extended health care and dental advantages. A retirement savings plan with company contributions. A suite of Health&Wellness offerings. Mental health programs and support for you and your family. Assistance for the completion of industry designations. Competitive compensation. BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to its members, businesses, and trusts in the local communities in which they live and operate.Providing an inclusive, accessible environment where all employees and clients feel valued, respected and supported is something we are committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of this posting, please reach out to Range

The base salary for this position is between $45,000 and $48,000 annually. The actual base salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

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