Manager, Training Coordination&Enablement (Toronto)

About the role

We’re looking for a Manager, Training Coordination&Enablement to join our growing National Claims Learning&Development team. Reporting to the Director, National Claims L&D, you will lead the team that keeps our learning ecosystem running smoothly and reliably for Claims. You bring together and mobilize a multidisciplinary team to ensure claims employees can access the right information and training at the right time—accurate, consistent, and aligned with current contracts, processes, and regional realities.Responsibilities

Lead, coach, and develop a multidisciplinary team of Librarians, Coordinators, L&D Enablement Consultants and E‑learning Integrators, providing clarity on priorities, removing barriers, and supporting day‑to‑day execution and growth. Engage and foster a high‑performing, collaborative team culture with clear expectations and accountability, including coaching, performance management, development plans and discussions.Align the enablement function as one coherent ecosystem: establish team ways of working, handoffs, and checkpoints so knowledge, training materials, digital builds, and deployments stay synchronized. Provide leadership and governance to ensure enablement training content remains accurate and aligned with current contracts, products, and operational practices.Guide the L&D Enablement Consultant in keeping training materials accurate and aligned to contracts, products and practices; ensure core messaging is consistent across programmes and reflected in both training assets and knowledge systems. Drive alignment on L&D content by setting standards, coordinating stakeholder validation, and ensuring consistency between learning assets and knowledge tools (Index/knowledge base, catalog). Ensure the Index/knowledge base and training catalog remain current and reliable by coordinating updates with Standards&Rules, SMEs, and business stakeholders. Define and evolve standards for knowledge and enablement content, and enable consistent adoption across assets and tools. Oversee training coordination and logistics (scheduling, enrollments, learner communications, attendance/completion records) to ensure a seamless, consistent learner experience.Oversee licensing and compliance activities as applicable (renewals, registrations, documentation, disclosures), ensuring deadlines and regulatory obligations are met. Partner with training COEs, strategy and content teams to enable consistent launches—supporting digital builds, communications, and smooth deployment through the LMS/LXP.Drive continuous improvement and modernization initiatives (processes, workflows, tools), including experimentation with new approaches and technology where it adds value. Qualifications

Bachelor’s degree in administration, education or equivalent work‑related experience. Experience leading a team, training operations, enablement, knowledge management or learning operations in a complex environment. Trusted colleague recognized for collaboration, leadership, influence, coaching and positive engagement with team and business partners.Strong prioritization and execution skills, with the ability to manage multiple workstreams, dependencies and tight timelines. Proven achievements in continuous improvement and work methodology. Strategic vision of training and change management for a large organization. Ability to challenge the status quo and bring creativity and innovation.Strong understanding of how knowledge, training content, digital learning and coordination support frontline performance. Comfort with learning and knowledge tools (e.g., LMS/LXP, knowledge bases, SharePoint) and using data to guide decisions and improvements. Bilingual English and French is a strong asset; need to interact regularly with colleagues across the country.Benefits and Compensation

Pay at Intact is about much more than just salary. Salary range (based on a 35‑hour workweek): $109,900 – $134,300. Annual bonus target: 15% of base salary, with a potential payout of up to double the target (subject to personal and company performance). Intact matching 50% of your net shares in the Employee Share Purchase Plan.Defined benefit pension plan offering guaranteed income for life. Flexible work arrangements and a hybrid work model. Possibility to purchase up to 5 extra days off per year. Multiple benefits supporting physical and mental well‑being, including telemedicine and a Wellness account. Share plan and other savings up to 12% of salary or more.Equal Opportunity Employer

We are an equal opportunity employer. We strive to create an inclusive workplace where all voices are valued. We encourage applications from individuals who are members of equity‑deserving groups, including women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.We acknowledge the Indigenous leaders and territories that are present in Canada and we are committed to reconciliation and respectful engagement across all our operations. Our policies ensure equal access and participation for people with disabilities, including workplace adjustments. If you need an adjustment during the recruitment process, please let us know.Additional Notes

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a recent member of our growing team.

#J-18808-Ljbffr