Front Desk / Pup Concierge (Weekends), Toronto

AP1 - Spadina, Canada Operations

About the role You're the first face every dog parent sees when they walk in, and the last one they see when they leave. That matters. This is a hybrid role: half of your day is reception, customer service, and admin— the other half is in the floor handling dogs alongside the team. You need to be equally comfortable greeting a nervous new client and helping break up a wrestling match between two labs.

What you'll do

Front of house

Greet clients (human and canine) by name

Check dogs in and out, log notes, manage handovers

Answer phones, reply to emails, manage the booking inbox

Use our booking software (Gingr today, our own platform soon— we train)

Schedule daycare, boarding, and grooming appointments

Resolve customer issues with grace and follow-through

Keep the lobby clean, organized, and on‑brand

On the floor

Step in when the team needs hands

Assist with intake exams (temperament checks on new dogs)

Walk dogs between front and play areas, manage handoffs

What we need from you

Strong customer service instincts— genuinely warm with people, patient with the difficult ones

Comfortable around dogs of all sizes (this one's non‑negotiable — if you'd be nervous in a room of 30 dogs, this isn't your role)

Organized, detail-oriented, can juggle phones + email + walk‑ins without dropping a ball

Strong spoken and written English

Comfortable on computers; pick up new software quickly

Professional, dependable, even‑keeled in a fast‑paced environment

Legally entitled to work in Canada

Flexible on schedule— Atlas Paws runs 24/7. Most shifts are daytime, but occasional overnights, weekends, and holiday coverage are part of the role

Team‑player attitude — front desk doesn't say "that's not my job"

Previous reception, admin, or hospitality experience

Pet industry background

Pet First Aid + CPR

Familiarity with Gingr, Shopify, or any booking/POS system

Fear Free certified preferred— our entire team is certified, and we'll cover the cost if you're not yet

The deal

Part‑time, weekends‑only (Saturday and Sunday), in‑person, downtown Toronto

Competitive hourly wage

Staff discount on grooming and boarding

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