Sales Support Associate III (Toronto)

Key Responsibilities

Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance. Serve as a brand ambassador internally and in the local market; support social media engagement. Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.Suggest add‑on products, promote gift cards, and capture customer information where permitted. Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness. Manage stock levels, replenish sales floor, and execute visual merchandising updates. Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.Maintain housekeeping standards and adhere to Loss Prevention guidelines. Requirements

1+ year of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail environment. Current knowledge of fashion trends and competition in the marketplace. Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie‑talkie, and ability to read price and product release sheets.Strong attention to detail and organizational skills. Ability to multitask in a fast‑paced environment. Excellent communication and customer service skills. Strong English language proficiency (required for EU). Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver within the sales floor and stockroom. Compensation

Base Pay Range: $17.60–$22.00 per hour. Benefits

Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance EEO Statement

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

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