Concierge - ROQ City (Old Toronto)

Job Description

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi‑family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort‑quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, Tricon Toronto.Essential Duties and Responsibilities:

Resident Experience&Service Delivery

Act as the first point of contact for residents and guests, providing a warm, professional, and welcoming presence at all times. Respond promptly and effectively to resident inquiries, requests, concerns, and complaints across all channels (in‑person, phone, email, resident apps). Deliver service in alignment with company standards, demonstrating professionalism, discretion, and attention to detail.Maintain awareness of resident preferences where appropriate to support a more personalized experience. Support resident communications by directing requests to appropriate teams and ensuring follow‑up and resolution. Concierge Services&Resident Support

Coordinate and support resident service requests related to daily living (e.g., reservations, local information, service referrals) on a request basis. Maintain strong knowledge of the local neighborhood, amenities, and services to assist residents effectively. Assist with coordinating community initiatives and resident engagement activities in collaboration with site teams.Support parcel management, delivery handling, and resident notifications in accordance with established procedures. Building Operations&Coordination

Coordinate and support resident move‑ins and move‑outs, including communication, elevator bookings, and access coordination. Liaise with maintenance, property management, and service teams to ensure timely resolution of operational issues. Maintain accurate logs for resident interactions, deliveries, access control, and servicerequests.Support the use and accuracy of property management systems and resident communication platforms. Security, Access&Safety

Serve as a secure and controlled point of access to the building, ensuring all visitors and vendors are properly logged and authorized. Monitor building systems, including CCTV and access control, and report any irregularities. Support key and fob management processes in accordance with established controls and auditing procedures.Maintain vigilance of the property and elevate safety, security, or operational concerns promptly. Ensure compliance with Health&Safety procedures and reporting requirements. Professional Conduct&Brand Standards

Present a polished, professional appearance in accordance with company standards and uniform guidelines. Maintain a calm, composed, and service‑oriented demeanor in all situations, including high‑volume or high‑pressure environments. Uphold the organization’s values, service standards, and commitment to resident experience.Protect resident privacy and confidentiality at all times. Qualifications

Strong interpersonal and communication skills with the ability to build positive relationships. Professional, dependable, and highly organized with strong attention to detail. Ability to multitask and prioritize effectively in a fast‑paced environment. High level of discretion and sound judgment.Comfortable using technology, including Microsoft Office and property management systems. Minimum Requirements

Flexible availability required, including day, overnight, evenings, weekends, holidays, and rotating shifts. Minimum 2 years of experience in hospitality, customer service, or multi‑residential environments. Preferred Attributes

Experience in residential, hotel, or luxury service environments. Familiarity with resident apps, parcel systems, and property management platforms (e.g., Yardi). Knowledge of the local area, services, and amenities. Physical Demands

Frequently required to sit, talk, and hear. Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch. Regularly required to climb and descend stairs and ladders.Regularly lift, carry, and move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception. If driving a company‑provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely. Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. 43,890.00 - 65,830.00 This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7% EEO Statement

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

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