Lead Retail Experience in Cannabis, Toronto

Join FIKA as a Retail Experience Lead to shape the customer journey in cannabis retail. Supervise daily operations while fostering team cohesion and customer satisfaction.

FIKA is expanding its cannabis retail footprint and is looking for a Retail Experience Lead. In this role, you will ensure operational excellence and maintain an inviting store environment. Your leadership will empower staff and enhance overall service quality.

Key Responsibilities:• Open and close the retail store, managing alarms • Model high-level customer service and support staff • Provide product education and inform customers of deals • Lead team onboarding and ongoing training • Resolve customer issues with professionalism

Requirements:• At least 2 years of retail experience required • High school diploma or GED mandatory • Strong customer service and problem-solving skills • A clear criminal record is a must • Required Provincial Cannabis Certification

Enhance your career at FIKA by leading a team dedicated to outstanding service in cannabis retail. #J-18808-Ljbffr