Manager, Building Security Systems, Toronto

Make a Difference We are currently searching for a dedicated and passionate individual to join the Toronto Community Housing family. As a Manager, Building Security Systems, you’ll utilize your expertise and knowledge of security design to contribute to ongoing efforts to improve the neighborhoods and lives of residents across Toronto.

Position Summary Reporting to the Facilities Manager, Security Systems, this hands‑on position is responsible for the efficient management of TCHC building security systems which include CCTV, Door Access and Intercom. The role involves all aspects of the designated programs, including capital upgrades, demand maintenance, and preventative maintenance programs. The Manager liaises closely with the Community Safety Unit (CSU), Program/Project Management and Operations to provide planning/budgeting recommendations, preserving TCHC assets, and maximizing efficiencies through strong financial, project and strategic planning.

What You’ll Do

Develop business and work plans for the designated programs to support TCHC corporate plans, direction and vision.

Establish relationships and partnerships with staff, service providers, stakeholders and clients to ensure effective communication.

Develop streamlined business processes to manage budgets, schedules and mitigate risk.

Forecast resource requirements and recommend a flexible model, including in‑house and market resources, to manage the cyclical needs of TCHC.

Lead and resolve complex contract management and service issues to successful outcomes.

Liaise closely with the Vendor Management Team to recommend performance metrics and implement them within the assigned programs.

Recommend to the Facilities Manager, Security Systems a plan to manage the program budgets, including recommendations for planning of asset extension/preservation using various analysis and forecasting tools.

Provide annual and monthly program budget forecasts for services and expenditures to the Senior Management Team.

Work closely with the Facilities Team (Planning/Engineering) to develop and recommend corporate standards through market research and industry standards.

Develop and recommend tender/scope strategies, specifications, to meet TCHC standards and needs.

Participate in capital planning and budgeting priorities with stakeholders.

Lead complex maintenance and construction tenders through sound estimating, quoting and bidding practices, including calls for Tenders, RFQs&RFPs and pre‑qualification tenders.

Manage service partners by developing service‑level, operating‑level and partnership agreements.

Evaluate tenders through procurement process on cost, capacity, performance and deliverables.

Recommend, develop and implement the Key Performance Indicators as required to monitor and improve operational delivery.

Assist the Facilities Manager, Security Systems to develop a mentorship program in the designated discipline incorporating TCHC’s succession plan.

Recommend, develop and implement training program and performance management plans.

Lead, manage and mentor a diverse group of unit supervisors, support and service staff.

Contribute to the corporate development of metrics and measurement tools for performance.

Provide technical support and information to TCHC, external clients, sales account managers, client care centre, consulting firms, engineers and other business units.

What You’ll Need

Post‑secondary education in Program/Project/Construction Management, or equivalent work experience. Preference for candidates with P. Eng., PMP or CPTED certification.

Minimum of 5 years of supervisory/management experience including mentoring, discipline, development of Key Performance Indicators, budgeting, etc. Experience managing unionized employees is an asset.

Minimum of 5 years of demonstrated experience and knowledge in security design, general contracting and program/project/system management within the Security Systems field.

Minimum of 4 years of working experience in Network design and principles.

Thorough knowledge of the Security Systems/Maintenance principles, methods, materials and equipment inherent to retrofit and preventive maintenance.

Ability to work within a highly political environment.

Good technical knowledge of the theory, principles and practices of site services, Security Systems/Maintenance.

Ability to manage in a unionized environment and flexibility to attend weekend and evening meetings with clients, customers and business associates.

Knowledge of federal, provincial and local regulations and legislation (e.g. Building Codes, Occupational Health and Safety Act, Construction Lien Act, MFIPA, etc.) and TCH policies and procedures.

Familiarity with budgeting to establish economically viable maintenance programs and evaluate financial impact of new measures and technology.

Knowledge of contract administration to resolve contract problems.

Analytical skills to identify problems and areas requiring study to recommend appropriate procedures.

Excellent communication skills (interpersonal, oral and written) to liaise with staff and prepare reports.

Sound interpersonal skills and leadership capabilities. Resourceful and able to present solutions to clients, other managers and vendors.

Experience with microcomputers and software packages such as Microsoft Word, Excel, Microsoft Project, etc.

Working knowledge of Labour and Race Relations, Codes, Standards, Legislation, Regulations, jurisdictions and Acts including the Occupational Health and Safety and the Construction Lien Acts for construction projects and CCTV Privacy guidelines.

Next Steps After applying, we’ll review your resume to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted for next steps. The process may include an interview, written/practical test, and reference check.

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