Retail&Café Manager, Toronto

Overview

The Practice is a space where wellness, community, and daily ritual come together. Our café and retail store are the heartbeat of that experience, the place where people land, connect, and return to. We are looking for a Retail&Café Manager who will take full ownership of this environment. You will be on the floor, leading, training, and ensuring that every detail reflects the standard and energy of The Practice. Benefits

Be part of building something elevated, intentional, and new Work in a space that blends business, wellness, and creativity Join a collaborative, supportive, and high performing team Be close to the vision and directly shape the daily experience Grow within a brand that values both excellence and humanityRole

This is a hands on leadership role responsible for overseeing all café and retail operations across a seven‑day per week schedule. You will lead the team, manage systems, and ensure that both spaces run seamlessly, from inventory and staffing to customer experience and presentation. Key Responsibilities

Oversee all café and retail store operations including scheduling, inventory management, merchandising, product curation, and daily customer experience Implement and maintain operational systems including opening and closing checklists, inventory controls, and system updates Ensure smooth day to day flow acrossboth spacesWork actively on the floor as a Retail Experience Guide Lead by example in customer interactions and service standards Maintain a constant presence to support staff and uphold the experience Manage and schedule retail and café staff Support hiring, onboarding, and training of all café and retail team membersCreate a strong, accountable, and positive team culture Manage relationships with retail product suppliers and café vendors Ensure merchandising standards are consistently upheld Maintain a retail floor that reflects The Practice’s aesthetic, philosophy, and attention to detail Track retail and café sales performanceReport regularly to the Chief of Staff&Operations Identify opportunities to improve sales, efficiency, and customer experience Oversee licenses, approvals, and all retail related audits and compliance requirements Ensure all operations meet regulatory and internal standards Support team in handling customer needs, feedback, and challengesLeadership Expectations

You are hands on, detail oriented, and highly accountable You take ownership and act without waiting to be told You are comfortable being present on the floor daily You balance structure with intuition and care You lead with clarity, consistency, and energy Who You Are

Experienced in retail, café, or hospitality management Strong operational thinker with excellent organizational skills Natural leader who can manage and motivate a team Detail focused with a high standard for execution Comfortable in a fast paced, multi responsibility environment Aligned with the values and vision of The PracticeCompensation Range

$52,000 - $58,000

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