Ticketing Sales&Membership– Business Operations Coordinator, Toronto

Powered by Passion. United by Purpose. Build for Impact.At Maple Leaf Sports&Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities– united as one.We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’veinvested more than $45 million into Ontario communities - and we’re just getting started.This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.So, if you're ready to play with purpose, grow withpassion, and win as one, we’d love to have you on our team.** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **Job DescriptionAs part of the MLSE Ticketing Strategy&Operations team, you will have the unique opportunity to work side by side with our Sales, Membership, Suites, and Premium LIVE teams, as well as other stakeholders across MLSE. In this part-time role, you will support operational initiatives, ticketing technology projects, and customer facing programs that enhance fan and client experience, drive revenue, and improve efficiency.This role is ideal for someone who is organized, client-focused, analytical, and comfortable balancing operational execution with client sales and support. You are proactive, detail-oriented and able to identify opportunities to improve processes. 3 days a week in office is required for this role.RESPONSIBILITIESBusiness Operations (60%).Provide support for Salesforce related Ticketing initiatives, including campaign inquiries, reporting, process improvements, and ad-hoc projectsManage testing, maintenance, reporting, and on-going operational initiatives for MLSE Chatbot toolsProvide operational support for Ticketing projectsSupport operations of the Secondary Ticketing team and MLSE License Hub programsCustomer Service&Sales (40%)Supporting the License Hub&Secondary Ticketing business through client service, sales support, and inquiry managementSupport sales and service-related activities including outreach, follow-up, account support and issue resolution with excellent customer service and troubleshootingDevelop and maintain relationships with clients and internal stakeholdersMaintain accurate records of all interactions, transactions, operational data, and reportingQUALIFICATIONS1-3 years of experience in Sales/Service, Strategic Planning, Finance or Corporate Development preferredProficiency in Word, PowerPoint and ExcelExperience in Ticketmaster Archtics and Salesforce strongly preferredPost-Secondary degree in Business, Strategy, Marketing or Finance preferredStrong customer service and communications skills including the ability to actively listen, empathize, ask questions, and proactively resolve problemsProven ability to multi-task and handle a variety of workstreams with evolving priorities in an organized mannerExcellent analytical and problem-solving skills with the ability to identify and define problems to develop creative solutions and address requirements clearly and articulatelyAbility to work independently or in a team environment, with stakeholders at varying levelsAbility to build and maintain relationships both internally and externallyDetail-oriented, proactive, and comfortable working in a fast-paced environmentPlease apply by: Sunday, May 31st, 11:59 pmJob Posting Compensation Range/Rate:$26.27/hourWe’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equalopportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.#J-18808-Ljbffr