Hotel Guest Service Agent Role, Toronto

Join Silver Hotel Group as a Guest Service Agent and ensure a welcoming atmosphere for our guests. This role emphasizes outstanding hospitality and first-rate customer service skills.

As a Guest Service Agent at Silver Hotel Group, you will play a crucial role in enhancing guest experiences during their stays. This position requires excellent interpersonal skills and the ability to manage multiple tasks in a dynamic environment. You will facilitate check-in and check-out processes, manage inquiries, and collaborate with various hotel departments.

Key Responsibilities:• Greet and assist guests at check-in and checkout • Create and manage room reservations • Answer phone calls and direct inquiries professionally • Balance paperwork and close shifts accurately • Address and resolve guest complaints effectively

Requirements:• Strong customer service background; hotel experience preferred • Excellent communication skills in writing and speaking • Computer skills in Word and Excel; familiarity with Maestro's/Opera is desirable • Flexibility for various shifts, including weekends • Must have legal authorization to work in Canada

Deliver outstanding guest experiences at Silver Hotel Group! #J-18808-Ljbffr