FIKA Retail Experience Lead Role, Toronto

Join FIKA in Old Toronto as a Retail Experience Lead, where you will lead operational excellence and deliver high-quality customer service. Supervise staff, manage cash, and ensure store compliance daily.

In your role as a Retail Experience Lead at FIKA, you will be responsible for overseeing store activities, ensuring customer satisfaction, and fostering a positive team environment. Your supervisory skills, retail knowledge, and commitment to education will help elevate the shopping experience for customers and support the team's growth. You will manage responsibilities from cash handling to addressing customer inquiries.

Key Responsibilities:• Oversee daily operations and lead team performance • Facilitate onboarding and continuous employee training • Ensure customer issues are addressed promptly • Implement sales strategies that motivate the team • Communicate changes impacting customers effectively

Requirements:• Minimum 2 years of experience in retail required • High school diploma or GED essential • Criminal record must be clear • Certification for Cannabis handling required • Strong organizational and time management skills

Drive operational success and enhance customer experience with FIKA as a Retail Experience Lead. #J-18808-Ljbffr