Terminal Manager - Multi Unit - Airport Retail, Toronto

The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Job Summary

Motivate team through our company’s vision and direction to encompass our core values

Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards

Lead and inspire a great customer service culture by recognizing and rewarding

Build relationships with peer and upper management

Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels

Train and continuously develop teams

Provide consistent performance feedback

Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution

Ensure that all visual directives are executed seamlessly

Direct and execute strategic merchandising to maximize sales and presentation standards

Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards

Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities

Achieve predetermined financial budgets to include payroll containment

Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience

Achieve location shrink goals while maintaining all operational standards to secure the assets of the location

Qualifications

Strong analytical, prioritizing, interpersonal, problem-solving&planning skills

Strong verbal and written communication skills

Collaborative skills and ability to work well within a team

Ability to work in a fast-paced and deadline-oriented environment

Ability to work a flexible schedule, including holidays, nights, and weekends

Entrepreneurial spirit and ability to make sound decisions in a fast-paced environment

College Degree or equivalent experience.

Five (5) years of merchandising, operations, and personnel experience as a retail manager in either a department store or specialty/gift store.

Experience in managing unionized sales associates.

Compensation range: CA$70,000 - CA$85,000 based on experience

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