Travel Specialist, Toronto

The Travel Specialist will provide administrative support to Osler’s national travel program. This program is responsible for coordinating travel services for lawyers and staff across all Canadian offices.

Major Responsibilities Legal Professional Travel

Coordinate with the firm’s corporate travel agency on all aspects of travel for legal professionals, including bookings, issue resolution, platform updates, and the purchase of flight passes

Respond promptly to travel‑related inquiries from legal professionals

Manage onboarding and offboarding of lawyers within the travel booking platform (Concur), ensuring legal assistants maintain accurate and up‑to‑date traveler profiles

Provide training and guidance to legal assistants on firm travel processes and booking procedures

Oversee and coordinate group travel and room block bookings for firm retreats, meetings, and practice group events

Liaise regularly with travel partners to address booking issues, implement platform updates, and support travel data reporting

Proactively manage cancellations, changes, and other travel disruptions in collaboration with travel agents

Ensure compliance with the firm’s Travel and Expense Policy

Administrative Travel

Coordinate travel arrangements for business professionals across the firm

Administer corporate travel points programs

Book travel (approximately 200 trips annually) for administrative staff using the firm’s points programs, including accommodations and ground transportation, with backup support from the TAG team

Maintain the JETSET application, ensuring accurate storage of personal travel information

Manage and update the travel request tracking list

Monitor and respond to inquiries in the Osler Travel mailbox

Communications, Data Analytics&Reporting

Deliver ongoing communication to firm travelers regarding the JETSET application, travel policies, advisories, and relevant industry updates or process changes

Maintain and update the Power BI dashboard in collaboration with the Finance team to ensure accurate and timely travel data reporting

Ensure the OslerNET page remains current with relevant travel program information and resources

Position Requirements Education and Experience This position requires a university degree, college diploma, or relevant work experience. An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

Bilingual (French and English) with strong written and verbal communication skills is considered a strong asset.

Must have strong knowledge of Power BI, SharePoint, and Excel

Ability to manage competing priorities in a fast‑paced environment

Travel industry experience is an asset, including knowledge of flight passes, airline processes, points‑based travel, and hotel networks

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Compensation The range of expected compensation for this position is $52,000 - $60,000 annually. Compensation offered will be based on a variety of factors including job‑related knowledge, education, skills and experience.

Accessibility and Accommodation Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

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