Concierge Sales Associate, Toronto

Join the magic of Cirque du Soleil and help shape extraordinary guest experiences! Adecco is hiring Concierge Sales Associates to support premium sales and customer service inside the Big Top. If you are energetic, sales-driven, and passionate about delivering unforgettable moments, this is your opportunity to shine.

Pay rate:

$19.00 /hour

Location:

Toronto, ON

Shifts:

90 minutes prior 1 hour to the beginning of the show until the end of the show. Hours will vary. | 5 days a week (subject to change according to the show schedule)

Job type:

Temporary | Full-time

Vacancy Status:

This posting is for an existing vacancy.

Here’s why you should apply:

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Responsibilities:

Sell seat upgrades and Lounge/VIP packages

Sell tickets using Cirque du Soleil's ticketing system

Assist customers and answer all questions with confidence and efficiency

Assist customers with purchase decisions

Resolve customer conflicts with guidance from supervisor

Maintain knowledge of products currently available to customers

Understand and relate purchasing policies to guests

Collect complete and accurate data from customers

Follow proper cash handling procedures and reconcile daily transactions

Ascertain and resolve customers' concerns, requests, and/or complaints in a timely, courteous and informed manner

Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life

Keep the working environment clean and organized

Performs other duties as required.

Qualifications:

Have up-sell and advanced sales experience

Possess the ability to learn ticketing software and retain a high level of complex information

Be comfortable working in a loud environment

Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in black shirts, pants and shoes (no logos)

Be physically able to stand up for long hours and travel up-and-down stairs frequently

Understand customer service and hospitality

Work well with others

Pay attention to the details

Working fast and efficiently under pressure

Have a welcoming and friendly attitude (smile and proper greetings)

Know when to get the help of a supervisor

Availability for the whole city duration

Bilingual in both French and English is an asset

Must be legally eligible to work, and reside in Canada

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