Guest Services Manager at Holiday Inn, Toronto

Become the Guest Services Manager at Holiday Inn Toronto International Airport. Ensure exceptional service standards and efficient front desk management for guest satisfaction.

As the Guest Services Manager, you'll work alongside the Front Office Manager, overseeing all front desk operations in this HIA hotel. Your focus will be on guest registration, staff training, and financial transaction accuracy—all while promoting a welcoming environment. Collaborate with various departments to enhance guest experiences and address needs promptly.

Key Responsibilities:• Supervise the front desk and ensure staff are well-trained • Allocate tasks and manage schedules for front desk staff • Process guest financial transactions accurately • Address guest inquiries and complaints with efficiency • Enhance revenue through effective up-selling techniques

Requirements:• High School diploma or equivalent needed • 2-3 years of relevant hospitality experience required • Familiarity with OPERA property management system • Strong problem-solving and communication skills • Willingness to work nights, weekends, and holidays

Lead a motivated team to deliver memorable guest experiences at Holiday Inn Toronto International Airport. #J-18808-Ljbffr