Front Desk Supervisor Etobicoke, Toronto

Job Summary

Front Desk Supervisor Sky Hotel and Residences Job Type: Full time Location: In-Office | 136 Westmore Dr, Etobicoke, ON M9V 3Y6 At Sky Hotel and Residences, we have created an oasis of luxury complemented by vibrant surroundings that invite exploration. We are committed to delivering exceptional hospitality experiences through outstanding service, comfort, and attention to detail.We are currently seeking a Front Desk Supervisor to join our team and support the highest standards of guest service and front office operations. Our team prides itself on fostering a professional, welcoming environment where guests feel valued and employees are supported to succeed. Responsibilities

Supervise front desk operations and assist team members with daily tasks Greet guests and manage check-in/check-out procedures professionally Handle room reservations and process payments accurately Monitor staff schedules, provide guidance, and support team performance Train new front desk staff and provide ongoing coachingAddress guest complaints and resolve issues efficiently Ensure compliance with hotel policies and standards Coordinate with housekeeping and maintenance to ensure guest satisfaction Maintain organized records and reports related to front desk operations Requirements

Previous front desk or hospitality experience required; supervisory experience preferred Robust leadership, communication, and interpersonal skills Ability to work full time shifts including weekends and holidays Professional appearance, positive attitude, and problem‑solving mindset Basic computer skills and familiarity with hotel booking/reservation systemsProficiency in Persian, Portuguese, or Spanish is an asset Qualifications

High school diploma or equivalent required Post‑secondary or hospitality training is an asset What We Offer

Flexible scheduling Friendly, supportive team environment Training and growth opportunities

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