Desktop Support Engineer (Independent Contractor), Toronto

Axiom Technologies

is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . Location: North York, Ontario, CA. Contract Type: Independent Contractor / Freelancer. Start Date: Immediate. Eligibility: Canadian citizens and permanent residents are preferred.The Desktop Support Engineer (Full Time) role is responsible for providing first and second-level technical support, managing efficient assignment and dispatch of service requests, and ensuring end-user issues are resolved promptly by triaging tickets, prioritizing tasks and maintaining strong communication between IT and users.Key Responsibilities

3+ years of strong experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues without impacting hardware warranty or violating customer security compliance requirements. Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests.Escalate issues as appropriate and act as a technical escalation for the end user. Maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update ServiceNow and other data repositories (e.g., knowledge base) in a timely manner. Identify technical and process issues and recommend improvements.Achieve target ticket volumes and ticket resolution levels. Responsible for compliance with applicable corporate policies and procedures. Maintain productive relationships with peers and management in IT and the client’s internal teams. Follow the processes and practices established for the group.Coordinate and consult with client areas to help analyze problems and recommend technical solutions. Perform intermediate-to-advanced IMAC (install, move, add, change) services: hardware roll-outs, refreshes, and other hardware deployment activities on PCs, laptops, printers, POS devices, etc. Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues.Handle software installation, support, and upgrades. Provide first and second level Help Desk support. Perform basic LAN and internetworking-related activities. Demonstrate strong internetworking and troubleshooting skills. Possess A+ certification and at least one certification from either Cisco or Microsoft.May have additional vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP). Be a self-starter capable of managing multiple tasks. Exhibit exceptional customer service, communication, and teamwork skills. Work independently or as part of a team, completing tasks effectively with minimal supervision.Be available to work flexible schedules. Possess a high-level skill set and outstanding people skills. Proficient in Windows 10&11 and Office Suite/O365. Additional Requirements

French speaking is a nice-to-have. Interested candidates should send their resumes to

.

#J-18808-Ljbffr