Product Owner, AI&Agentforce Delivery Remote - Canada …, Toronto

Product Owner, AI&Agentforce Delivery

We are hiring for a Product Owner, AI&Agentforce Delivery with a strong understanding of Salesforce&AI solutions who will manage and support customer‑facing Agentforce and AI implementation projects as well as internal initiatives to create supporting assets and solutions. The ideal candidate has the ability to plan and think strategically, and dive into project details to manage the project on the ground. The AI&Agentforce Delivery Product Owner is professional and confident in front of critical customer stakeholders. Responsibilities

Act as a“thought leader” for our customers, guiding the customer and NeuraFlash, Part of Accenture team in the definition of use cases and business outcomes. Smoothly transition customers from the sales process to project delivery, including reviewing the SOW, defining project roles and responsibilities for kickoff, and facilitating kickoff and client onboarding.Plan, monitor and manage project financials, scope, and schedule to ensure the project stays on track for assigned client projects. Act as primary day‑to‑day point of contact for the client and the operational aspects of the project, focusing on building strong customer relationships. Facilitate or co‑lead with customer project manager regular status meetings with the project team, sponsors, and all stakeholders.Manage NeuraFlash, Part of Accenture project team members in the delivery of the solution. Readout documented and measured outcomes for live solutions prior to project closeout. Actively drive and participate in Agentforce Division internal initiatives to foster innovation and efficiencies through development of reusable assets and solutions.Required Qualifications

5+ years of experience as a delivery leader overseeing AI‑related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery. Outstanding verbal and written communication skills to audiences of all levels. Experience working in a professional services/consulting environment.Experience leading delivery as project manager or scrum leader. Experience with estimation/sizing and SOW/Change Order contracting. Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications. Demonstrated track record of writing SOWs and Change Requests and managing scope.Preferred Skills

Bachelor’s Degree in Business, Engineering, Information Technology or Management. Benefits&Working Conditions

Remote&In‑Person: Work out of our HQ in Massachusetts, one of our regional hubs, or remotely from home. Travel: Anticipated up to 25% travel for certain roles. Flexibility: We value results over hours and support a flexible work schedule. Collaboration: Team meetings and town halls for open feedback andsuggestions.Celebrate Often: Culture includes fun events and team celebrations.

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