Veterinary Receptionist (Toronto)

Do you enjoy interacting with people and want to contribute to animal health and happiness? Are you ready to learn current practices and be challenged to grow? If so, we may have the role for you. About Us

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We are looking for someone who matches our team’s culture and values. We want you to be willing to learn and grow, to help others grow, to laugh with us at the crazy stuff we deal with, and to share a beer or juice if that’s more your style. We care deeply about helping you get where you want to go and become the best you can be.About You

You have an outstanding ability to make both colleagues and clients feel confident in your abilities. You are kind, happy, and committed, building relationships easily and making people feel comfortable and listened to. You possess emotional maturity and stability, understanding that difficult situations involving sick and hurt pets and stressed clients will occasionally arise.You have great attention to detail, manage your time well, set priorities, and get the work done each day. You stay calm, organized, and focused in a fast‑paced environment and work well in a team while also being self‑directed on individual tasks. You are proficient on the computer, comfortable handling phone shoppers, and answer inquiries. You are skilled at asking for help when needed and have an excellent handle of the English language. Basic medical terms will be needed in discussions with clients and staff.About the Role

This is a full‑time position with either four 9‑hour shifts or five 8‑hour shifts, plus one or two Saturdays per month (rotating evenly with other CSRs). The work includes the following responsibilities: Answering phone calls and addressing emails; checking all messages and faxes Scheduling and confirmingappointmentsReceiving orders and sorting between in‑hospital stock vs. special orders for clients Restocking food and supply shelves as needed Completing client invoices and reviewing for appropriate charges Handling financial transactions (debit, credit, cash, financing companies, insurance payments) Processing client intake forms; obtainingaccurate medical historiesFilling out vaccine certificates and International Health Certificates Explaining treatment plans and charges to clients Preparing medication for dispensing Performing general cleaning duties as needed Transferring/obtaining medical records to/from other hospitals Other duties as assigned to assist with hospital operationsBenefits

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match Store discount Vision care Wellness program Pay and Location

Pay: $18.00– $21.00 per hour (compensation varies based on experience). Work location: in person. Preference will be given to those with previous veterinary experience and/or those who have worked in a notably quick‑paced environment.

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