Bilingual Customer Service Representative (Barrie)

Job Title: Bilingual Customer Service Representative (English/French) Location: Barrie, ON Schedule: Monday to Friday, 9:00 AM – 5:00 PM Salary: $50,000 annually Position Overview Avery Human Resources is currently seeking a dedicated and professional Bilingual Customer Service Representative for a valued client in Barrie. This full-time opportunity is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in both English and French. Key Responsibilities - Provide outstanding customer service in both English and French via phone and email. - Manage inbound customer and representative inquiries with professionalism and care. - Assist customers with product inquiries, order placement, returns, and account maintenance. - Address customer concerns, resolve complaints, and recommend appropriate corrective actions. - Communicate effectively to ensure customer needs are met and exceeded. - Collaborate with team members to identify solutions and improve overall customer satisfaction. - Accurately enter, maintain, and update customer data and records. - Maintain detailed documentation of customer interactions. - Stay current on product knowledge and company policies to ensure accurate information is provided. - Follow established customer service procedures and guidelines. Qualifications & Requirements - Fluency in both English and French (written and verbal) is essential. - Previous customer service experience is preferred. - Proficiency in Microsoft Office and customer service software. - Excellent communication and interpersonal skills. - Solid problem-solving and conflict-resolution abilities. - Highly detail-oriented with strong organizational skills. - Ability to work effectively in a fast-paced, team-oriented environment. - Professional, dependable, flexible, and motivated to succeed. * How to Apply Interested candidates are invited to submit their resume to: Job Types: Full-time, Permanent Pay: $50,000.00 per year Benefits: - Dental care - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2pt4f1