Director, Transportation Revenue Operations, Toronto

A growing North American transportation and logistics organization is seeking a strategic Billing Operations leader to oversee a high-volume, multi-stream billing environment.

Reporting to the CFO, this role will lead initiatives focused on process optimization, automation, operational scalability, controls, and cross-functional alignment across the business.

This opportunity is ideal for someone who enjoys improving workflows, leading operational change, and building scalable processes within a fast-paced environment.

Responsibilities

Lead and develop the Billing Operations function, including team leadership, performance management, and day-to-day operations

Drive process improvement, automation, and workflow optimization initiatives to improve billing accuracy, efficiency, and scalability

Establish and enhance billing controls, governance processes, reporting, and standardized operating practices

Partner cross-functionally with Finance, Operations, Transportation, Customer Service, and Technology teams to improve end-to-end processes

Support system enhancements, operational transformation initiatives, and process redesign projects

Develop KPIs, dashboards, and reporting to improve visibility into billing performance and revenue integrity

Identify operational inefficiencies and implement scalable solutions that support continued growth

Support forecasting, audit requirements, and executive-level reporting

Qualifications

Leadership experience within Billing Operations, Revenue Operations, Finance Operations, Shared Services, or Order-to-Cash environments

Experience leading teams within high-volume, transaction-driven organizations

Strong background in process improvement, operational transformation, workflow optimization, and billing controls

Experience working cross-functionally with operational and financial stakeholders

Exposure to ERP, billing, revenue management, or operational systems

Strong analytical, communication, and stakeholder management skills

Proven ability to lead change and improve operational performance within a growing organization

Preferred Experience

Transportation, logistics, 3PL, supply chain, distribution, or other operationally complex environments

Automation initiatives, shared services, system implementations, or continuous improvement programs such as Lean or Six Sigma

What Success Looks Like

Improved billing accuracy, efficiency, and scalability

Stronger operational alignment between finance and business teams

Reduced manual processes through automation and workflow improvements

Enhanced reporting, controls, and revenue visibility

A high-performing team positioned to support future growth

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