Case Management Specialist (Tweed)

WHY EML? EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long term career here at EML. Here are just some of the employee benefits we offer at EML: A diverse and collaborative team culturelike no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our Rewards Hubprogram Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We stand together as equals. EML is an equal chance employer so by coming to work for us, youll be part of a culture that celebrates diversity and inclusion. Were committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. THE ROLE As part of our new team based in Tweed Heads , you will help make a positive impact on someones life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The Case Management Specialist role is a crucial aspect to supporting an injured worker through their recovery and getting their lives back on track. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment. As part of the workers compensation process, you will be paying the injured workers wages and any treatments that are approved. We are looking for individuals with exceptional customer service and organizational skills who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someones life, this is the role for you! This will be a permanent position commencing October 2nd 2023 based in our brand-new Tweed Heads office, with flexibility to work from home. YOUR RESPONSIBILITIES Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to support the injured worker through their recovery Ensure active and timely strategies are implemented to improve recovery and return to work outcomes ABOUT YOU Previous experience in a allied health, customer service, call centre/contact centre role or disability support will be highly advantageous but not essential. Ability to work well within a team and thrive in a fast-paced environment Passion for helping people and can handle challenging conversations Proactive, self-motivated and can think creatively when engaging with stakeholders Empathetic, resilient and ability to work well under pressure Excellent computer literacy skills ABOUT EML We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Apply on Kit Job: kitjob.ca/job/2pk9wl