Customer service agent, Boucherville

Posted Thursday, April 23, 2026 at 4:00 a.m.

At our company, customer service is more than just answering questions— it’s about building lasting relationships, understanding needs, and making a real impact on the customer experience.

If you’re known for your attention to detail, strong service mindset, and ability to stay on track in a fast-paced environment, we’d love to meet you.

At the heart of our operations, you’ll act as a key link between our clients and internal teams. More specifically, you will:

Enter and manage customer orders in the system

Open and maintain customer accounts

Follow up on delayed orders and back orders

Validate pricing accuracy and customer information

Handle customer complaints with professionalism and empathy

Investigate, document, and follow up on issues (including RGA)

Interact with the EDI system for order processing and invoicing

Respond to customer and partner inquiries (email and phone)

Collaborate on various special projects within the retail sector

You’ll also play a key support role for product managers and account managers, while ensuring data integrity in our systems.

What we’re looking for

Excellent command of both French and English (spoken and written) to support clients across North America

Good knowledge of Excel and Word

Knowledge of EDI, Photoshop, or Business Central (an asset)

Strong organizational skills and ability to manage priorities

Autonomy, attention to detail, and rigor

Ability to thrive in a dynamic environment

High School Diploma required

Minimum of 2 years of customer service experience

What sets us apart

Comprehensive group insurance from day one

3 weeks of vacation starting in your first year

Paid time off during the holiday season (company closure)

A workplace where your ideas truly matter

A strong work-life balance culture

Hybrid work model promoting flexibility and collaboration

Because here, you’re not just a number.

You’ll be part of a supportive, engaged, and collaborative team where your role has a real impact on the customer experience.

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