Technical Project Manager - Data Center (Remote) (Boucherville)

Why This Role Exists - Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question - Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture - Tickets get lost between technical and commercial teams — this role closes that gap - We are scaling and need a manager who can build process while staying hands‑on with clients Key Responsibilities Client Ownership - Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle - Lead client onboarding, scoping calls, and technical review meetings - Translate client requirements into actionable work orders and internal tickets - Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs - Build long‑term relationships that reduce churn and increase account expansion Project & Ticket Management - Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform - Create, assign, prioritize, and close tickets with clear documentation at every stage - Track multi‑workstream projects across planning, procurement, deployment, and sign‑off - Identify blockers early and coordinate cross‑functional resolution without escalating everything upward - Maintain a live project dashboard that clients and internal stakeholders can rely on Datacenter & Technical Operations - Oversee on‑site and remote‑hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling - Review and validate work orders for technical accuracy before client‑facing delivery - Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics - Ensure adherence to datacenter safety, change management, and access protocols - Provide technical guidance to junior technicians and contractors on‑site Budget & Commercial Oversight - Track project budgets, flag overruns, and submit change orders when scope shifts - Review vendor invoices and validate against approved work orders - Assist in preparing quotes and SOWs for new client engagements - Maintain procurement records and ensure contract compliance for hardware and services Team Management - Manage a team of technicians and/or project coordinators remotely that work onsite. - Set weekly priorities, conduct 1:1s, and run shift/resource planning - Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes - Identify skill gaps and work with leadership on training and hiring plans Required Qualifications - 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field - Direct client‑facing experience in a technical role — account management with a technical background, or technical ops with client exposure - Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations - Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent - Experience owning project budgets, SOWs, or vendor purchase orders - Proven ability to manage and develop a small technical team - Solid written and verbal communication — you write tickets, emails, and client reports that are clear the first time Preferred Qualifications - Experience in a managed services, colocation, or cloud infrastructure environment - Familiarity with DCIM tools, asset management systems, or CMDB platforms - Understanding of network fundamentals (IP allocation, VLAN basics, cross‑connects) - Exposure to ITIL practices or formal change management processes - Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2orsfu