Remote Bilingual Customer Service Role, Boucherville

Join Neo’s fast-paced Customer Experience team as a Remote Bilingual Customer Service Representative, offering top-notch support from the comfort of your home.

As a member of Neo, you will engage customers with unparalleled service while working flexible hours. This position requires over a year of experience in customer-facing roles and showcases your problem-solving skills. You’ll also need a willingness to adapt and learn as you contribute to the team and meet performance targets.

Key Responsibilities:• Deliver high-quality support to customers via communication • Collaborate in a teamwork-focused environment • Innovate by solving customer challenges efficiently • Track and meet productivity and performance benchmarks • Attend all paid training sessions and adhere to shift requirements

Requirements:• Over 1 year of experience in customer service • Proven problem-solving capabilities • Adaptability to new technologies and processes • Minimum 25 hours of availability per week • Willing to work weekends as part of the schedule

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