Bowmanville Marina-Front Desk / Reception| Full-time & Part-Time

If you are interested, send your resume to Please indicate which position you are looking to apply for and availability. Bowmanville Marina-Front Desk / Reception| Full-time & Part-Time The Guest Services agent completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service. Duties & Responsibilities - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. - Perform all duties on the position certification checklist. - Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations. - Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back. - Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. - Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures. - Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures. - Ensure all credit cards and cash funds are balanced throughout each shift. - Complete guest and information privacy training. - Offer and properly handle requests for wake-up calls and “do not disturb” requests. - Effectively operate the hotel computer system or property management system upon certification. - Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities). - Monitor room availability, selling strategies, discounts and frequent guest program advantages. - Keep desk area clean. Understand that it is every associate’s responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule. - Inform management of any guest or system-related issues. - Read and initial log daily. - Maintain proper key control. - Forward Lost and Found inquiries to Loss Prevention. - Follow brand check-in/check-out procedures for all guests. - Assist with Sales and Marketing efforts as directed by management staff. - Possess working knowledge of reservation procedures. Know cancellation and walk procedures. - Ensure security and confidentiality of all guest and hotel information and material. - Attend work on time as scheduled and adhere to attendance policy. - Participate in daily pre shift. - Utilize property Service Recovery. - Report unsafe conditions and suspicious activity to GM (Alan). - Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. - Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints. - Promote teamwork and associate morale. - Follow proper key control procedures. - Never give a key to a guest room out without verifying the requestor’s identity. - Never give connecting rooms without the express permission of both guests. - Never announce a guest’s room number. - Perform other duties as assigned. Apply on Kit Job: kitjob.ca/job/2ogc5m