Inside Sales Representative - Canada, Courtice

Do you love working with talented people? So do we! Our team is growing and we’re looking for best‑class talent. We value experienced, career‑minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full‑time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401(k) plans, vacation time and more.

Location:

Guelph, Ontario

Remote Status:

On‑Site

Job Id:

3629‑MARKS SUPPLY

# of Openings:

1

Job Summary The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high‑quality customer experience through accurate execution and effective communication.

Estimated to make 15‑30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.

Processes customer requests for pricing, information, and availability regarding products.

Processes customer orders for products both in‑stock and special order.

Identifies, researches, and resolves customer issues using the computer system.

Responsible for following up on customer inquiries not immediately resolved.

Provides customers with product and service information and promotes up‑selling products and services.

Responsible for completing call logs and reports.

Researches billing issues.

Raises awareness and communicates with management of trends in customer calls.

Coaches customers on how to use computer systems to resolve problems.

Maintains proficiency with company computer systems for job‑related duties such as data entry, messaging, call logs, data notation, queue updates, batching, or other job&office functions and requirements.

Other duties as assigned.

Qualifications

High School Diploma or GED equivalent

2 years prior call center experience in a related field, with similar computer requirements

Knowledge of MS Office applications as needed to satisfactorily perform work assignments– Word, Excel, PowerPoint, Outlook, SharePoint – and the ability to learn company enterprise systems as needed.

Aptitude for mathematical operations and numerical analysis.

Physical Requirements

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift

Continuous use of fingers, hands, and arms for computer and office‑related tasks

What We Offer

Comprehensive health benefits, 100% paid by the company– extended health coverage, dental, vision, and prescription drugs, effective from your first day

Life insurance, plus short‑ and long‑term disability coverage

RRSP with company contributions

Paid time off– vacation, holidays and personal days

Employee Assistance Program (EAP); employee discounts and much more...

Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

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