Store Operations Manager (GM), Courtice

Insomnia Cookies is expanding and is looking for strong management to join our team at our coming soon location in Guelph, ON. We are seeking hospitality-focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training&mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp&Sweet Position Perks

Competitive base salary + quarterly bonus compensation package

$50.00 per month cellphone data plan stipend

2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave

Enrollment in our Cookie College learning/training platform

FREE cookies, awesome swag and so much more!

Job Duties&Position Focus

Hire, coach and develop a diverse part‑time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers

Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team

Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members

Manage and audit inventory to maintain proper controls

Create and execute fun, local marketing drops

Create and drive in‑store recognition programs/contests

What we seek

3+ years of management/leadership experience in a restaurant or retail establishment

Availability to work 2-3 mid‑to‑late shifts throughout the latter part of the week (Thurs‑Sun)

Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the business

An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests

A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

Familiarity with using commercial convection ovens - a plus

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