Retail Team Leader, Courtice

Department:

Canada Retail

Location:

Guelph - Stone Road Mall (GLP)

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a

Team Leader

to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Leadership&Team Development

Foster a collaborative and supportive team environment, uniting colleagues around shared goals.

Drive continuous growth by coaching, training, and mentoring your team.

Keep your team informed and engaged through clear, open communication.

Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence

Uphold impeccable shop floor standards, ensuring stock presentation, ticketing and organisation are on point every day.

Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.

Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.

Prioritise Health&Safety, safeguarding the wellbeing of your team and customers.

Sales&Performance

Motivate your team to meet and exceed sales targets and KPIs.

Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

Set the standard for exceptional customer service and ensure it’s delivered consistently.

Resolve customer concerns promptly and professionally, creating memorable shopping experiences.

Represent the Mountain Warehouse brand with enthusiasm and professionalism.

Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Desired Attributes

Passionate about delivering outstanding customer service.

A confident and reliable motivator, with a talent for inspiring others.

Experienced in all areas of retail, from stock control to visual merchandising.

A strong communicator who can engage at all levels and provide constructive feedback.

Proactive and results‑driven, with a track record of setting and achieving goals.

Approachable, trustworthy, and a natural team player.

Skilled at problem‑solving within company guidelines and policies.

Benefits

Monthly Bonus Scheme: a performance‑driven bonus structure, offering achievable targets and additional rewards on top of your base salary.

50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.

6% vacation pay paid out biweekly.

A stable, successful and supported environment.

Length of service awards.

Disclaimer: The associated recruitment process, including screening, ranking, assessments, recommendations, and selection decisions, is conducted by our team without the use of artificial intelligence or automated decision‑making tools.

This role could also suit a Retail Supervisor.

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