Professional Staff&Credentialing Assistant, Courtice

At Guelph General Hospital, we are committed to our Mission of providing exemplary and equitable care for and with our community.

Everything we do is grounded in our values of being compassionate, inclusive, respectful, collaborative, and inspired. If you are seeking meaningful work in an organization where your contributions truly matter to patients, colleagues, and the broader community, you have come to the right place.

Current Shifts Days. Flexibility is required for some evening meeting hours including Medical Advisory Committee (10 evenings/year), Credentials Committee (4 evenings/year), Medical Staff Association (4 evenings/year).

Position Summary The Professional Staff and Credentialing Assistant provides support to the Chief of Staff, the Medical Advisory Committee and the approximately 380 members of the Professional Staff which include Physicians, Midwives, Dentists and Extended Class Nurses, Nurse Practitioners. This role also provides administrative assistance to members of the Senior Leadership Team.

This position requires a highly organized, detail oriented, energetic, team focused professional to provide support in a fast-paced, dynamic environment while managing multiple priorities simultaneously. All work is carried out in accordance with GGH’s values – Respect, Accountability, Compassion and Teamwork.

Responsibilities

Coordinate all aspects of the credentialing and privileging process for the Professional Staff, including the maintenance of accurate, up-to-date credential files, initial appointments, reappointments and all other requests within the scope of the Bylaws while maintaining confidentiality.

Maintain the credentialing database ensuring accuracy, completeness and consistency of the data.

Serve as a liaison between Professional Staff and hospital departments, fostering positive relationships and providing ongoing support.

Accountable for presentation of completed files to the Credentials Committee for recommendation of approval on all initial appointments and reappointments in accordance with the Bylaws.

Maintain working knowledge of the Bylaws and all applicable hospital policies to ensure compliance.

Manage and oversee the mentoring process for all initial appointments and newly granted privileges.

Manage and oversee the Professional Staff Achievement Reviews (PAR).

Orient new professional staff.

Facilitate Professional Staff committee meetings, including committee notification, agendas and minute transcription.

Follow up on related actions as required.

Coordinate all aspects of medical student and medical resident placements, including accurate records, orientation, facility access and electronic access.

Respond to inquiries from other healthcare organizations, interface with internal and external customers on day‑to‑day credentialing and privileging issues.

Coordinate recruitment initiatives and interviews.

Supervise billing, collection and deposit of Professional Staff dues.

Draft, type and edit memoranda, letters, presentations, reports, agendas, minutes, policies and procedures.

Organize, maintain and prioritize schedules and calendars for the Chief of Staff and Vice‑President.

Plan meetings, conference calls, workshops and conferences with internal and external stakeholders.

Collect and report statistical information for reports and communications.

Act as the front‑line contact for internal and external stakeholders seeking access to the Chief of Staff or Vice‑President; triage issues and facilitate resolution before escalating as needed.

Organize and process travel requests.

Respond to and facilitate the resolution of urgent situations.

Disseminate highly confidential correspondence and communications.

Support Administration, Senior Leadership Team members and portfolio directors in preparing presentations, communications and reports for internal and external committees.

Perform general office duties, including filing, faxing, mailings, courier coordination and photocopying.

Support Medical Affairs governance and committee meetings, including EMHAS, MSA, MAC and Credentialing meetings, by preparing agendas, documenting minutes and assisting with other meetings as requested.

In this role, you will:

Have ongoing opportunities to learn and grow through a generous professional development program, including our education assistance fund and in‑house learning initiatives.

Have access to a comprehensive total rewards package, including competitive compensation, health and dental benefits, short‑ and long‑term disability coverage, and membership in the Healthcare of Ontario Pension Plan (HOOPP), with employer contributions matched at 126%.

Be part of an organization that is deeply committed to the well‑being, safety, and psychological health of its workforce.

Support the Guelph Wellington Ontario Health Team’s commitment to anti‑racism and anti‑oppression through meaningful action.

Collaborate with a team of highly skilled and dedicated healthcare professionals united by a shared purpose.

Located in the heart of Southwestern Ontario, Guelph, known as“The Royal City,” offers an exceptional quality of life for healthcare professionals and their families.

Location Highlights

Expansive trails, rivers and green spaces that support an active, outdoor lifestyle year‑round.

A vibrant arts, culture and music scene with nationally and internationally recognized events.

Diverse restaurants, cafés and local craft breweries.

One of Ontario’s strongest and fastest growing economies.

Excellent education options, including both a university and college.

A welcoming, inclusive community with diverse cultures and centres of faith.

Qualifications, Experience, Skills and Abilities

Post‑secondary diploma or degree, or an equivalent combination of education, training and experience.

Minimum of three years administrative experience in Professional Staff credentialing within a hospital or health care setting.

Demonstrated knowledge of physician application and reappointment processes, including credentialing requirements for Physicians, Midwives, Dentists and Extended Class Nurses.

Proficiency in MS Office 365 and medical terminology, supported by completion of a medical terminology course or equivalent demonstrated knowledge.

Experience using web‑based document management portals.

Experience working with Meditech an asset.

Advanced skills in Outlook calendar management, creating and editing Word and Adobe Acrobat documents, preparing Excel spreadsheets and PowerPoint presentations.

Exceptional interpersonal and communication skills, both verbal and written, demonstrating tact and diplomacy.

Proven organizational and time management skills, with strong attention to detail.

Ability to work independently as well as collaboratively within a team.

Ability to manage multiple tasks and deadlines.

Commitment to excellent customer service when interacting with patients, families, colleagues and physicians.

Ready to Make a Difference? If you are looking for an exciting opportunity where you will be supported, empowered and valued, we encourage you to apply and explore how your career can grow at Guelph General Hospital.

This job posting is for a vacancy currently available. The hiring process can include the use of AI‑enabled systems for administrative and candidate management purposes.

Guelph General Hospital is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, and 2SLGBTQ+ individuals. We are committed to providing a respectful, safe and supportive environment for all employees, free from discrimination and harassment.

#J-18808-Ljbffr