Customer Success Lead in Robotics Industry, Courtice

Drive user satisfaction as the Customer Success&Support Lead at Korechi. Your role focuses on enhancing the customer journey from onboarding to technical support for robotics solutions.

As a proactive leader, you will manage the customer experience, ensuring effective implementation and training of robotic systems across various client environments. Your goal is to maximize user engagement while gathering feedback to inform product improvements. This role requires technical curiosity and strong problem-solving skills to address client challenges effectively.

Key Responsibilities:• Lead onboarding and deployment of robotic fleets • Develop and deliver user training programs • Handle complex technical support requests • Advocate for customer feedback during internal discussions • Monitor client health and pursue upsell opportunities

Requirements:• Bachelor’s degree in Business, Agriculture, or Engineering • 2+ years in customer success or technical support • Excellent communication skills for non-technical users • Strong problem-solving abilities for real-time troubleshooting • Proficiency with CRM tools like HubSpot or Salesforce

Become the driving force of customer engagement and technical support while leading innovation at Korechi. #J-18808-Ljbffr